I would suggest that UTHM is using KPPI , Key Pain Points Index rather than KPI. We can invite Prof Dr Ahmad Rahman bin Songip as our consultant.
This is hereby inline with what we are doing now...happiness index and tauhidic paradigm index.
Just to share that UMP has exercise KPPI. We can visit UMP for benchmarking.
I believe, now is the best time to change.
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